Shipping Policy
Last updated: April 2025
International Shipping and Customs
Although quite rare, international shipping may be subject to import taxes, customs duties, and fees levied by the destination country. YOU WILL BE RESPONSIBLE for those charges. It is your responsibility to clear custom for the shipped item. When customs clearance procedures are required, it is your full responsibility to make it by working with the shipping company or custom directly.
It is also the recipient's responsibility for charges such as change of address, parcel holding, return fees caused by the recipient. So please make sure you have the correct address information including a phone number on file.
Shipping Destinations
1) To which countries do you ship?
We ship globally excluding the following which has been flagged by courier services as restricted or high risk: Belarus, Cote d'Ivoire, Cuba, the Democratic Republic of the Congo, Iran, Iraq, Lebanon, Liberia, North Korea, Sierra Leone, Sudan, Syria & Zimbabwe. If you would like a shipment to any of these countries, we will make alternative arrangements that may cost more. However, we cannot guarantee the shipment's arrival.
Processing and Shipping Time
2) When will my order be shipped?
We expect to batch ship all orders twice a week.
*Actual shipping dates may vary. We will keep you notified of your product ship date.
It is essential to have your correct address and phone number on file. It may result in returns which are very high cost because of the incorrect address info.
Taxes and Duties
3) Do I have to pay European VAT / GST?
Yes, and the amount will depend on your country's regulations.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
SlimQ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about our Shipping Policy, please contact us at:
Email: info@slimq.life